Harmon Chaniago, Hidayat Hidayat, Yen Efawati
This study is motivated by the importance of integrating humans and Artificial Intelligence (AI) within the public sector, particularly in promoting the efficiency and innovation of public services. The adoption of AI not only depends on technological readiness but also on the intrinsic motivation of employees. This study aims to understand how intrinsic motivation influences the utilization of AI in government work environments. The research was conducted between February to April 2024 in West Java Province, Indonesia, using an explanatory survey method. Data were collected through questionnaires administered to 150 randomly selected respondents from various local government agencies. The study identified two main dimensions of AI utilization: AI Capabilities & Users (AICU) and Benefits of AI (BAI). The findings reveal that Intrinsic Motivation of Employees (IME) has a partial effect on both AICU and BAI. Moreover, IME and AICU simultaneously have a positive impact on BAI. These results suggest that enhancing the benefits of AI in government is highly influenced by psychological factors and individual readiness. Therefore, governments should develop strategies that focus not only on technological aspects but also on strengthening users’ motivation and competencies. The study recommends replication in other developing country contexts to test and further develop the AICU model as a framework for AI adoption in the public sector. © 2025, Centro Universitario de Brasilia. All rights reserved.
University of Indonesia, Faculty of Administrative Science, Depok, Indonesia; Universitas Andalas, Faculty of Economics, Padang, Indonesia; Universitas Negeri Padang, Faculty of Social Sciences, Padang, Indonesia
