N. Amalita, D. Fitria, Arnellis
It paper discuss about student's satisfaction to academic services in FMIPA. It conclude facility and infrastructure, lecturer and education staff, and also student service. We use primer data from around 308 students. Questionnaire are arranged depend on tangibles, reliability, responsiveness, assurance and empathy. Based in data analysis, we conclude that all students less satisfied to the academic services in FMIPA. But, depend on analysis for each item, there are some points we have to increase, like lack of parking area, toilet, and religion facility for students which is prepared by faculty. It can be follow-up by faculty. © Published under licence by IOP Publishing Ltd.
Department of Statistics, Universitas Negeri Padang, Indonesia; Department of Mathematics, Universitas Negeri Padang, Indonesia
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